FAQs

Common questions.

Lumii gives pupils a daily, low-pressure space to express how they're feeling — through conversation, check-ins, creative tools, and activities. The platform analyses these interactions for emotional patterns and safeguarding signals, surfacing alerts and trends to school staff. Staff have a separate, private reflection space (Lumii.me+). All safeguarding alerts are reviewed by trained, authorised adults before any action is taken.

Lumii identifies patterns and assigns an alert level — Green, Amber, Red, or Purple. Every Amber, Red, and Purple alert is reviewed by authorised staff before any action is taken. Lumii itself does not contact pupils, parents, or external agencies. Red and Purple alerts are mandatory safeguarding requirements, not recommendations.

Pupils access Lumii using an individual unique code issued by the school. There are no accounts, no passwords, no QR codes, no personal identifiers required. The school holds the link between a code and a named pupil. Lumii does not. There is no audio, no camera, and no AI training on student data. All data is hosted in the UAE.

Setup takes under 24 hours. No accounts, no passwords, no IT infrastructure changes required. Schools are supported throughout setup, training, and rollout.

No. Lumii is explicitly not a counselling replacement, not a therapy app, not a diagnostic tool, and not a crisis response tool. It is an early insight and prevention layer that supports — never replaces — the trained adults already responsible for pupil wellbeing in your school.

Pupil conversations are private to the pupil. School staff see alert-level information and aggregated trends — not the conversation content itself, except in safeguarding cases where the school's safeguarding policy requires review. Parents are involved in line with the school's existing safeguarding and wellbeing policies.

Yes. Lumii supports Arabic and English natively, with over 30 additional languages available. There is also a UAE Islamic version, with content aligned to Islamic cultural values and the local educational context — used by schools where this matters to families and to the school's own ethos.

Looking for something else?

A two-week trial. Setup in 24 hours. We can also share more detail on anything above.