FAQs

Common questions.

Lumii is powered by a proprietary Large Mental Health Model (LMHM) — a domain-specific AI trained on 40+ years of peer-reviewed mental health and safeguarding research. Not scraped from the open web. Not fine-tuned from a general-purpose chatbot like ChatGPT. Around it sit purpose-built translation, cultural (UAE International and Emirati) and accessibility models — all operating within a walled-garden environment. Nothing gets in, nothing gets out.

Lumii gives pupils a daily, low-pressure space to share how they're feeling — through chat, journal, story, quest, and creative formats. Each interaction is read in context and assigned a flag: most stay Green; Amber routes to Reviewers; Purple and Red trigger an immediate alert to authorised trained staff. Staff log behaviour on its own form; a behaviour that reaches the Purple or Red threshold becomes a case automatically. Every flag is reviewed by a trained adult before any action — Lumii decides what to flag, schools decide what to do about it.

Lumii identifies patterns and assigns an alert level — Purple, Red, Amber, or Green. Every Purple, Red and Amber alert is reviewed by the school's wellbeing and safeguarding team before any action is taken. Lumii itself does not contact pupils, parents, or external agencies. Purple and Red alerts are mandatory safeguarding requirements, not recommendations.

Pupils access Lumii using an individual unique code issued by the school. There are no accounts, no passwords, no QR codes, no personal identifiers required. The school holds the link between a code and a named pupil. Lumii does not. There is no audio, no camera, and no AI training on student data. All data is hosted in the UAE.

Setup takes 1 hour. No accounts, no passwords, no IT infrastructure changes required. Schools are supported throughout setup, training, and rollout.

No. Lumii is explicitly not a counselling replacement, not a therapy app, not a diagnostic tool, and not a crisis response tool. It is the layer that supports — never replaces — the trained adults already responsible for pupil wellbeing in your school.

Pupil conversations are private to the pupil. School staff see alert-level information and aggregated trends — not the conversation content itself, except in safeguarding cases where the school's safeguarding policy requires review. Parents are involved in line with the school's existing safeguarding and wellbeing policies.

Yes. Lumii's translation layer supports Arabic and English natively — 23 languages in all — and the LMHM reasons in the language the child chose, not translated around English. The Emirati cultural model anchors conversations in Islamic values, family and national identity for schools where this matters to families and to the school's own ethos.

Lumii is licensed annually in AED and scales by cohort size — the larger the cohort, the lower the per-pupil monthly cost. There are no hidden setup fees, no per-seat add-ons, and no integration costs. A pricing floor applies for small cohorts. For exact figures relevant to your school, please get in touch.

Nothing structural. No infrastructure changes, no integration with the school MIS, no software to install. Lumii is browser-based, works on BYOD or school-issued devices, and is configured within 1 hour of receiving the school's headcount and authorised staff list. All data is hosted in the UAE.

Yes. Schools start with a one-week trial — full platform, full architecture, full support. If it isn't the right fit, there's no obligation to continue.

Looking for something else?

A one-week trial. Setup in 1 hour. We can also share more detail on anything above.